Refund Policy

By placing an order on luhvaro.com, you agree to the terms outlined in this Refunds & Returns Policy, including all conditions related to cancellations, returns, refunds, delivery handling, promotions, and pre-orders.

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100% MONEY-BACK GUARANTEE (DAMAGED OR DEFECTIVE ITEMS ONLY)

We offer a 100% money-back guarantee ONLY for items that arrive damaged or defective.

To qualify:

  • Claims must be submitted within 48 hours of delivery
  • Clear photo or video evidence is required
  • Claims must be sent to luhvaro@gmail.com

Failure to meet these requirements may result in denial of the claim.

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Return Eligibility

To be eligible for a return:

  • Items must be unused, unworn, and in the same condition you received them.
  • Self-inflicted damage to products is not covered by replacement, return, or refund.
  • Must be in the original packaging.
  • Proof of purchase is required (order confirmation).

We reserve the right to deny returns that do not meet these conditions.

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NON-RETURNABLE / NON-REFUNDABLE CASES

The following are not eligible for refunds:

  • Orders marked as delivered by the carrier
  • Orders refused at delivery (subject to restocking fee)
  • Incorrect shipping address provided by the customer
  • Failed delivery due to customer unavailability
  • Deliveries to unsecured locations (including PO boxes and shared mail areas)
  • Delays caused by customs, carriers, or force majeure
  • Dissatisfaction after use or normal wear
  • Requests made outside the allowed return window

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DELIVERED BUT NOT RECEIVED CLAIMS

If a shipment is marked as “Delivered” by the carrier:

  • The order is considered successfully fulfilled
  • Carrier delivery confirmation serves as valid proof of fulfillment

Customers must:

  • Contact the last-mile carrier directly to open an investigation
  • Check with household members, neighbors, or building management
  • Verify delivery locations around the property

We are not liable for packages marked as delivered but reported missing.

IMPORTANT:
Customers must attempt to resolve the issue with the carrier before initiating any dispute or chargeback.
Failure to do so may result in denial of the claim.

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PO BOX & DELIVERY RESPONSIBILITY

Customers who choose to ship orders to a PO Box, parcel locker, or shared delivery location acknowledge the risks.

Once a shipment is marked as “Delivered”, responsibility transfers to the customer.

We are not liable for packages that are:

  • Lost, stolen, or misplaced after delivery
  • Retrieved by unauthorized individuals
  • Delivered to unsecured or shared mail areas

Customers are responsible for:

  • Ensuring the security of their delivery location
  • Monitoring delivery and retrieving packages promptly
  • Coordinating directly with the carrier

Carrier confirmation of delivery will be used as valid proof of fulfillment in any dispute or chargeback.

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RETURN SHIPPING RESPONSIBILITY

  • Customers are responsible for return shipping costs for non-defective items
  • Shipping fees (original and return) are non-refundable
  • We do not provide prepaid return labels
  • Unauthorized returns may be refused or not processed

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RESTOCKING FEE (STRICTLY ENFORCED)

For all non-defective returns and refused shipments:

  • A 20% restocking fee will be deducted from the total order amount (including shipping)
  • Refunds will be issued for 80% of the original payment after inspection

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RETURN TO SENDER / REFUSED DELIVERIES

If an order is refused or returned to sender:

  • A 20% restocking fee applies automatically
  • Refunds are processed only after the item is received and inspected
  • Items must be in original, unused condition

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ORDER CANCELLATIONS (STRICT WINDOW)

  • Orders may be canceled within 6 hours of purchase only
  • After 6 hours, orders cannot be canceled

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Processing Times

  • Returns are typically processed within 5–10 business days of receiving your item.
  • Once approved, your refund will be issued to your original payment method.
  • Refunds can take up to 10 business days to appear on your account. If it's been over 15 business days, contact us at luhvaro@gmail.com.

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PROMOTIONS & DISCOUNTS POLICY

  • Promotions are subject to change without notice
  • Promotions cannot be applied retroactively
  • No price adjustments or partial refunds for past orders

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MAXIMUM REFUND WINDOW LIMITATION

No refunds, returns, or disputes will be accepted beyond 120 days from the order date.
Requests after this period are automatically denied.

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CUSTOMER SUPPORT & DISPUTE RESOLUTION REQUIREMENT

Customers must contact luhvaro@gmail.com BEFORE initiating any dispute or chargeback.

Failure to do so may result in denial of the claim.

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IMPORTANT LEGAL CLARIFICATIONS

  • The 90-day return window does not waive fees or conditions
  • We reserve the right to refuse any refund that does not comply with this policy

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PROOF OF AGREEMENT

By completing a purchase, the customer:

  • Confirms they have read and agreed to this policy
  • Accepts all timelines, fees, and conditions
  • Acknowledges non-compliance may result in refund denial

REFUND CONFIRMATION

Once a refund has been processed, a confirmation email will be sent.
This serves as official proof of refund.